KlinClean’s 5 step ISO standard office cleaning process

The rapid economic development in Ha Noi, marked by thousands of new businesses established annually, has created a pressing need for high-quality office cleaning in Ha Noi. A clean office not only ensures employee comfort but also projects a professional image to partners and clients.

KlinClean leads the way by implementing a 5 step office cleaning process based on international ISO standards, specifically ISO 9001 (Quality management), ISO 14001 (Environmental management), and ISO 45001 (Occupational health and safety). This commitment goes beyond surface cleaning to ensure deep sanitation, a healthy working environment, and enhanced business efficiency.

Step 1: Survey, current state assessment, and detailed planning

Before any work begins, the KlinClean team conducts a free, detailed survey of the entire office. This crucial first step aims to accurately determine the cleaning status, floor area, number of rooms, and the specific level of soil in each area (general workspaces, meeting rooms, pantries, restrooms, etc.).

– Structural assessment: Identifying floor materials (carpet, tile, stone, wood), furniture materials (leather, fabric, glass), and special zones (server rooms, executive offices).

– Dirt level determination: Assessing the extent of dust, stains, and bacteria in high-traffic areas like the lobby, pantry, and restrooms.

– Priority zoning: Defining areas requiring specialized, deep cleaning (e.g., technical areas, executive offices) and zones needing continuous maintenance (e.g., reception area).

Based on this thorough survey, KlinClean develops a detailed, customized office cleaning plan that adheres to strict ISO standards:

– Cycle and frequency: Dividing tasks into daily cleaning, periodic cleaning (carpet cleaning, window washing), and comprehensive deep cleaning.

– Personnel and shift allocation: Arranging staff and work shifts (before/after business hours, or during) to ensure the cleaning does not interrupt the office’s operation.

– Equipment and chemicals: Selecting appropriate industrial-grade machinery and specialized, certified-safe, and environmentally friendly chemicals for each surface type.

This planning ensures that every office cleaning in Ha Noi service provided by KlinClean is goal-oriented, transparent, and cost-optimized for the client.

Step 2: Preparation of standard-compliant personnel, equipment & chemicals

Following the detailed plan, KlinClean prepares all necessary resources before the cleaning phase.

– Personnel: The team undergoes regular training, holds WSQ certification, and possesses safety certifications, ensuring compliance with fire prevention and chemical handling regulations.

– Equipment: Utilizing industrial vacuum cleaners, combined floor scrubbers, microfiber mops, color-coded cleaning cloths (to prevent cross-contamination), and covered trash bins.

– Chemicals: 100% of products have CO and CQ documentation, are environmentally friendly, and meet ISO 14001 standards. Some solutions are LEED certified, aligning with the green office trend in Ha Noi.

– Tool management: Applying the 5S rule to ensure all tools are neatly organized, easily controlled, and minimize risk.

This meticulous preparation guarantees that the entire office cleaning process is safe, effective, and meets international standards.

Step 3: Execution of rough & fine cleaning

Once personnel and equipment are in place, the official cleaning process begins, divided into two phases—Rough Cleaning and Fine Cleaning—to ensure every corner of the office is thoroughly sanitized.

– Rough cleaning:

• Collecting and sorting waste at the source (recyclable, organic, inorganic).
• Vacuuming all floors, carpets, fabric chairs, and curtains using high-powered industrial vacuum cleaners.
• Wiping dust off desks, filing cabinets, display shelves, and electronic equipment with antibacterial microfiber cloths.

– Fine Cleaning:

• Using specialized disinfectant chemicals to wipe down high-contact surfaces (door handles, light switches, desk phones, photocopiers).
• Polishing floors with a combined scrubber/polisher, treating stubborn stains with specialized pads.
• Cleaning glass, windows, and partitions with neutral solutions to ensure a streak-free finish.
• Sensitive areas (restrooms, pantries): Scrubbing toilets and sinks, deodorizing, and replenishing toilet paper and hand soap.

Step 4: Quality check and acceptance

Upon completion of the cleaning, KlinClean implements a stringent quality control step.

– 3-Layer quality control process:

• Layer 1 (Staff check): Each staff member self-inspects their assigned area using a standard checklist.
• Layer 2 (Supervisor check): The area supervisor conducts random and overall checks against the pre-established checklist.
• Layer 3 (Client check): A representative from the client’s Management Board or office inspects and confirms the quality of the cleaning service.-

– Adjustment: If any deviations from the standard are found (e.g., residual stains, minor damp odor), the cleaning team immediately rectifies the issues until the client’s requirements are fully met.

– Completion:

• Returning items to their original positions (chairs, floor mats).
• Collecting and sanitizing all machinery and tools.
• Disposing of all waste in designated areas.

Step 5: Reporting and customer feedback

This final step is key to KlinClean‘s continuous improvement and consistent quality delivery in office cleaning in Ha Noi.

– Detailed Reporting: Submitting a daily/periodic work report to the office management, including:

• List of completed tasks.
• Time taken for execution.
• Quality check results.
• Any arising issues (e.g., damaged items needing maintenance reporting).

– Customer Feedback Collection:

• KlinClean regularly gathers feedback on the office cleaning service quality through forms or direct meetings. All suggestions are documented and incorporated into training and service improvement plans.

In a competitive market like Ha Noi, where professionalism is paramount, choosing a reputable office cleaning partner is a strategic decision. KlinClean’s 5-step ISO standard process is not just a promise of quality but a testament to their professionalism and dedication in every stage of office cleaning in Ha Noi.

Contact KlinClean today for a consultation and quote on their professional, comprehensive office cleaning in Ha Noi package.